Frequently Asked Questions
Everything you need to know about your next vintage-inspired timepiece.
Where do you ship your watches?
We offer worldwide shipping to most countries. All orders are processed within 24-48 hours and shipped via express courier to ensure your timepiece arrives safely and quickly.
What is the return policy for Dan Henry watches?
We offer a 14-day return policy for watches in unworn, original condition with all protective plastics and packaging intact. Please contact our support team to initiate a return request.
Do the watches come with a warranty?
Yes, every Dan Henry watch includes a one-year international warranty from the date of purchase, covering any manufacturing defects in the movement or assembly.
Are the watches water-resistant?
Most of our models feature water resistance ranging from 50m to 200m depending on the collection. Please check the specific product specifications for the depth rating of your chosen model.
How do I care for my mechanical or quartz movement?
For mechanical watches, we recommend regular winding and a professional service every 3-5 years. For quartz models, simply replace the battery every 2-3 years to ensure optimal performance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.